The popular perception of ‘outsourcing’ is that of a call center in a high rise building in Mumbai or Manila. While it is true that the industry established itself around call center activities, we are now looking at highly automated business process outsourcing (BPO) companies that have generated nearly $100 billion revenue in 2015. The industry has evolved at an astronomical rate in the past decade and we are looking at even faster developments for the years to come. Read ahead for trends that promise to shape outsourcing in the near future.
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