Service Management for the Enterprise... What's taking so long?
Self Service Portals - The Service Management springboard to driving business efficiencies
I implemented our company's first Self-Service portal about 10 years ago. It was a primitive offering that enabled a particular set of people within the business to log specific IT Service Requests on behalf of members of their team. This replaced a paper based mechanism and was heralded at the time as a fundamental step forward in terms of efficiency savings.